You may return an unopened product within 14 days of receipt. Once the seal is broken, returns are no longer possible — these are foodstuffs and this is set out by law.
Cooling-off Period
As a consumer, you have the right to withdraw from your order without giving reasons within 14 calendar days of the day of receipt.
Return Conditions
A return will only be accepted if the product:
- Is unopened — the factory seal is intact
- Is in its original, undamaged packaging
- Has not been damaged through use or careless handling
- Has been registered for return within the 14-day cooling-off period
Exception: Opened Products
Pursuant to the EU Consumer Rights Directive (2011/83/EU, Article 16(e)), the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons where the seal has been broken after delivery.
Our ube and pineapple powder fall under this exception. Once the pouch has been opened, we are unable to accept a return.
How to return?
- Register your return via the online return form — fill in your order number and reason.
- You will receive a confirmation email immediately, and we will respond within 2 working days with the return address.
- Pack the product securely and send it back. The cost of return shipping is at your expense.
- Retain proof of postage until the refund has been processed.
Refund
Once we have received and inspected the return, we will refund the purchase price including standard delivery charges within 14 days, via the same payment method used for the original transaction. Additional costs for an express delivery option you chose yourself will not be refunded.
Received a damaged or incorrect product?
If you have received a damaged or incorrect product, please contact us immediately at hello@tastefilipino.com with photos of the product and packaging. We will resolve this for you — always.
Pre-orders
The same 14-day cooling-off period applies to pre-orders, counted from the day of receipt of the product. You may also cancel a pre-order as long as the product has not yet been dispatched — send us a message and we will process the cancellation.